Website & Account FAQ's

Click on the question below to see the answer.

How do I access my account?

You can access your LubriSynHA account by clicking here. If you have any trouble you can email us at customersupport@lubrisyn.com or by calling 800-901-8498 during business hours (Our offices are open Monday-Friday from 9:00am – 5:00pm EST).

I can’t access my account, what should I do?

We changed our e-commerce system in the Fall of 2021. If you have not ordered since then or if you have any trouble accessing your account, please email us at customersupport@lubrisyn.com or call 800-901-8498 during office hours to reactivate your account.

How do I manage my subscription(s)?

You can manage any product subscriptions you have by logging into your account by clicking here. Use the upper login fields. Once logged in, you can scroll down and you will see an area called “Account Details.” Below that is a link to “Manage Subscriptions.” If there is a current subscription under your account, it will appear there.

How do I subscribe to a product?

LubriSynHA is excited to offer our customers the opportunity to be locked into a continuing discount by signing up for auto-ship orders. Under every product, there are two prices available; one is for a single time purchase, and the other is shown at 15% off where the user can also select the frequency in which they would like that product delivered.

If you would like to sign-up for auto-ship, simply click the product you are interested in, select the “subscribe & save” option, and then under Delivery, select the frequency you would like to receive it.

How will I know if I have a subscription order coming up?

Our system will send you an email confirmation three (3) days prior to when your order will process. If you would like to edit, delay, or cancel your subscription, there are links in that email  that will allow you to do so. You can also email us at customersupport@lubrisyn.com or call 800-901-8498.

How long does it take to process an online order?

Our offices are operational and process and ship orders Monday through Friday, 9:00am-5:00pm EST. Once an order is placed online, they are usually shipped within one to two business days. We ship using FedEx out of our fulfillment center outside of Louisville, Kentucky and most orders are delivered in less than five (5) business days.

How do I track my order?

Once an order has shipped, a shipping notification and tracking are automatically sent to the customer via email. You can also login to your account by clicking here and access your tracking information there.